FAQ

1. Are your lip glosses sticky?
Nope. Our glosses are made to be smooth, lightweight, and comfortable for everyday wear.

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2. Do your glosses have flavor or scent?
Yes. Most of our glosses have fun scents inspired by their flavors (nothing overpowering, just cute and noticeable).

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3. Are your products cruelty-free?
Of course! We do not and will never test on animals.

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4. Are your lip glosses vegan?
Yes!  All of our formulas are vegan-friendly!

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5. How long does shipping take?
Orders are typically processed in 2–5 business days. Shipping times vary depending on your location and carrier.

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6. Can I return or exchange my order?
For hygiene reasons, all sales are final. However, if your item arrives damaged or incorrect, we will try to resolve it.

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7. What if my package is lost or stolen?
Once a package is marked delivered, we are not responsible for lost or stolen items. Please contact the shipping carrier for assistance.

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8. How should I store my lip gloss?
Keep your gloss in a cool, dry place away from direct sunlight to maintain quality.

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9. Do you restock sold-out items?
Our collections are limited-run, so once they're gone, they're gone.

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10. How can I contact you?
You can reach us anytime at maesimonecosmetics@gmail.com. We’ll get back to you as soon as possible.