RETURN/REFUND POLICY

Due to the nature of our products, please review our policy below:

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All Sales Are Final
For hygiene and safety reasons, all lip gloss purchases are final sale. We do not accept returns or exchanges on opened or used products.

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Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at maesimonecosmetics@gmail.com with:

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• Your order number

• Clear photos of the damaged or incorrect item

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We will gladly send a replacement or issue a store credit if the issue is verified.

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Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered.  Please contact USPS for further assistance.

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Order Issues
If you experience any issues with your order, don’t hesitate to reach out! We’re happy to help make things right when possible.

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Contact Us
For any questions or concerns, please email us at maesimonecosmetics@gmail.com.

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Thank you for shopping with Mae Simone Cosmetics!